How to get a digital card

Cardholders with a smartphone can now load a digital card to their Service Victoria app on their smartphone.

Cardholders can still use their plastic card.

There is now a choice for people who prefer to use a digital card instead of a physical card.

Cardholders can also have both a physical and a digital card!

Before you start

Before you start you’ll need:

• Your smartphone
• Your Seniors Card or Seniors Business Discount Card number
  • You’ll find it on your plastic card
  • If you applied after 20th June 2023, the card number will be in the email you were sent when your card was approved
  • If you’ve lost your card:
    • You can use the Seniors Card self-service form and request a digital replacement card – you will get your card number by email within an hour
    • You can call the Seniors Card support team on 1300 797 210 from 9am to 2pm Monday to Friday (excluding public holidays) for help
• The Service Victoria app on your smartphone
  • You can download the Service Victoria app from Google Play or the Apple App Store.
  • Your Service Victoria app is up to date with updates from the Google Play or Apple App Store.
• A Service Victoria account
  • If you don’t have a Service Victoria account, you can create one in the Service Victoria app or via service.vic.gov.au/account.
  • It’s free and takes less than five minutes.

Adding the digital card to your Service Victoria app

1. Unlock your smartphone and find the Service Victoria app. Tap on the Service Victoria app to open it.

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2. Log in to your Service Victoria account by tapping ‘Log in’ at the bottom right of the home screen and following the prompts. If you don’t have a Service Victoria account, tap ‘Log in’ then tap ‘Sign up’ and follow the prompts to create an account. If you see ‘Account’ in the bottom right of the screen, it means you’re already logged in.

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3. Tap ‘My wallet’ at the bottom of the home screen.

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4. If it’s the first time you’ve used ‘My wallet’, you’ll see a list of cards you can add. Tap ‘Seniors Card or Seniors Business Discount Card’.

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   • If you already have cards in ‘My wallet’, you’ll see your existing digital cards and an option to add more cards. Tap ‘Add’ then tap ‘Seniors Card or Seniors Business Discount Card’.

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5. Tap ‘Get started’.

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6. You will automatically be re-directed to the next screen.

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7. Fill in your family name, date of birth, and card number. You’ll find the number above your name on your plastic card or in the email you received when your card was approved. Tap ‘Next’.

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8. Check your details. If your details aren’t correct, tap ‘Edit’ and change them.
   Once all details are correct, tap ‘Submit’.

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9. You’ll see a message ‘Looking for your record’. This step checks the details you’ve entered. Once this check is complete, you’ll see the message ‘We’re making your digital card’. To send feedback, tap the thumbs up or thumbs down icon then tap ‘Send feedback’. If you don’t want to give feedback, tap ‘Skip.’

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10. Tap ‘Done’ at the top left of the screen if you’re using an iPhone.
    Tap the ‘X’ in the top left of the screen if you’re using an Android phone.
    The process is now complete. You’ll return to the home screen.

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11. Tap ‘My wallet’ at the bottom of the home screen, then tap Seniors Card or Seniors Business Card. Usually your digital card will appear straight away, but it can take up to 10 minutes. You’ll also get an email confirming you’ve got a digital card.

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I got the message ‘We can’t find your record’. What do I do?

Check the details you’ve entered are correct. Use the back button to check:

• you entered your card number exactly as it appears on your physical plastic card or on your Seniors Card approval email
• you entered your name correctly or exactly as it appears on your physical plastic card
• you entered your date of birth correctly

If you still get a message saying we can’t find your record, you’ll need to contact the Seniors Card support team on 1300 797 210 between 9am – 2pm weekdays (excluding public holidays).

If you’re deaf or hearing impaired, contact us through the National Relay Service. TTY users, phone 13 36 77 and ask for 1300 797 210.

I got the message ‘Invalid card’. What do I do?

This means your card is invalid or has been cancelled. To find out why, call the Seniors Card support team on 1300 797 210 between 9am – 2pm weekdays.