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Using your digital card

It’s easy to use your digital card.

On this page:

How do I show my digital card?

It’s easy to show your digital card.

  1. Unlock your smartphone and find the Service Victoria app. Tap on the Service Victoria app to open it.
    • Service Victoria logo
  2. Tap ‘My wallet’ at the bottom of the screen. If you are not already logged into your Service Victoria account, you will be prompted to log in.
    • The Service Victoria app homescreen. The My wallet button on the bottom of the screen in the middle is circled.

  3. Tap ‘Seniors Card or Seniors Business Discount Card’.

    • The Service Victoria My wallet screen. There are two example screens shown. The left screen shows a My wallet with a digital Seniors card. The right screen shows a My wallet with a digital Seniors business discount card.

  4. Show your digital card to the participating business staff.

    • An example digital seniors that is stored in the My wallet of the Service Victoria app. The screen has a QR code on the right, and QR timer of 2 minutes below.

Can I take a photo of my physical plastic card or my digital card and show the photo on my phone as proof?

No, a photograph of your card is not acceptable proof. To get the discounts available to cardholders, you’ll need to show your physical plastic card or the digital card in the Service Victoria app.

Can businesses check if my digital card is valid?

A business can check if your digital card is valid by scanning the QR code on your digital card with the Service Victoria app on their phone. The QR code lasts for two minutes. If it expires, tap the QR code to refresh it.

Two screenshots of the Service Victoria app digital seniors card screen. The image on the left has the QR code and it's two minute timer circled. The image on the right shows the QR code has expired, instead of a code there is a refresh symbol and the words Tap to refresh.

What do I do if I need help with my digital card?

If you need help adding your digital card, please get in touch with Service Victoria.

The team is available to live chat with you through their website from 8am-8pm Monday to Friday. Visit the Service Victoria websiteExternal Link , click on the virtual assistant icon at the bottom of the page and ask to chat to a person.

You can also send Service Victoria a message anytime at service.vic.gov.au/contact/send-us-a-messageExternal Link

Reviewed 13 August 2024