Useful links for older Victorians

Aged care

• My Aged Care (previously Australian Government's Seniors.gov.au and Department of Health and Ageing)
  Visit My Aged Care
• Aged Care in Victoria
  Visit Aged Care in Victoria

Concessions, rebates, health services and programs

• Carer Card Program
  Visit Carer Card
• Centrelink
  Visit Centrelink
• Medicare
  Visit Medicare
• Victorian State Concessions (e.g. energy, water and sewerage, municipal rates and transport)
  Visit Victorian State Concessions
• Veterans in Victoria
  Visit Victorian Veterans

Culture, activities and tourism

• Australian Centre for the Moving Image
  Visit Australian Centre for the Moving Image
• Federation Square
  Visit Federation Square
• Golden Days Radio
  Visit Golden Days Radio
• Heritage Victoria
  Visit Heritage Victoria
• Museum Victoria
  Visit Museum Victoria
• National Gallery of Victoria
  Visit National Gallery of Victoria
• Parks Victoria
  Visit Parks Victoria
• Smartraveller (Australian Government website)
  Visit Smartraveller.gov.au
• Visit Victoria
  Visit Visit Victoria

Government organisations

• Federal government directory - Directory.gov.au
  Visit Directory.gov.au
• Municipal Association of Victoria
  Visit Municipal Association of Victoria
• Local Governments in Victoria
  Visit Know Your Council
• Victorian Government website
  Visit www.vic.gov.au

Health and emergency services

• Better Health Channel
  Visit Better Health Channel
• Country Fire Authority (CFA) (dial triple zero (000) to report an emergency)
  Visit Country Fire Authority
• Crime Stoppers (dial triple zero (000) to report an emergency)
  Phone 1800 333 000 or visit Crimestoppers
• Emergencies
  In an emergency dial triple zero (000)
  If you are deaf or have a speech or hearing impairment call 106. This is a Text Emergency Call, not SMS, and you can call from teletypewriters.
• Fire Rescue Victoria (fire brigade) - dial triple zero (000) to report an emergency
  Visit Fire Rescue Victoria
• Lifeline
  Phone 13 11 14 or visit Lifeline
• Nurse-on-Call (health advice from registered nurses - 24 hours a day, 7 days a week)
  Phone 1300 60 60 24 or visit Nurse on Call
• Police (dial triple zero (000) to report an emergency)
  To find your local police station visit Find my local police station
• State Emergency Services (SES) (dial triple zero (000) to report an emergency)
  Phone 132 500 or visit State Emergency Services
• VicEmergency Hotline (dial triple zero (000) to report an emergency)
  Phone 1800 226 226 or visit VicEmergency Hotline on the CFA website
• Health Complaints Commissioner
  Phone 1300 582 113 or visit www.hcc.vic.gov.au

Money, work and retirement

• Money Smart
  Visit Money Smart
• Australian Tax Office
  Visit Australian Tax Office
• Business Victoria
  Visit Business Victoria
• Volunteering Victoria
  Visit Victoria's Search for Volunteer roles Portal
• Our Community (advice and tools for not-for profit and community groups)
  Visit Our Community

Legal, wills, rights, and elder abuse prevention

• Aged Care Advocacy Services
  Phone 1800 700 600 or visit MyAgedCare - Advocacy Services
• Aged Care Complaints Commissioner
  Phone 1800 550 552 or write to Aged Care Complaints Commissioner, GPO Box 9848, Melbourne 3001 or visit the Aged Care Complaints website
• Australian Financial Complaints Authority (formerly Financial Ombudsman Service)
  Free call 1800 931 678 or visit Australian Financial Complaints Authority
• Commonwealth Government Aged Care Commissioner
  Phone 1800 951 822 or visit Commonwealth Government Aged Care Commissioner
• Commonwealth Ombudsman
  Phone 1300 362 072 or visit Commonwealth Ombudsman
• Consumer Affairs Victoria
  Phone 1300 558 181, go to Victorian Consumer and Business Centre, 113 Exhibition Street, Melbourne VIC 3000 or visit Consumer Affairs Victoria
• Elder Rights Advocacy
  Phone (03) 9602 3066 or 1800 700 600 or visit Elder Rights Advocacy
• Federation of Community Legal Centres
  Phone (03) 9652 1500 or visit Federation of Community Legal Centres
• Office of the Public Advocate
  Phone 1300 309 337 or visit Office of the Public Advocate
• Telecommunications Industry Ombudsman
  Phone 1800 062 058 or visit Telecommunications Industry Ombudsman
• Retirement Villages
  Visit Retirement Village
• The Australian Securities and Investments Commission
  Phone 1300 300 630 or visit The Australian Securities and Investment Commission
• State Trustees
  Phone Melbourne residents: (03) 9667 6466 or regional residents: 1300 138 672 or visit State Trustees
• Seniors Rights Victoria (SRV)
  Phone 1300 368 821 or visit Seniors Rights Victoria (SRV)
• Victorian Aboriginal Legal Service
  Phone 1800 064 865 or visit Victorian Aboriginal Legal Service
• Victorian Human Rights and Equal Opportunity Commission
  Phone 1300 292 153 or visit Victorian Human Rights and Equal Opportunity Commission
• Victoria Legal Aid
  Phone (03) 9269 0120 or visit Victoria Legal Aid
• Renting information from Consumer Affairs Victoria
  Visit Victorian Consumer Affairs Victoria
• Victorian Ombudsman
  Phone (03) 9613 6222 or 1800 806 314 or visit Victorian Ombudsman

Transport and public transport

• VicRoads
  Visit VicRoads - How Ageing Can Affect Your Driving
• Public Transport Victoria (including myki)
  Call 1800 800 007 or visit Public Transport Victoria)
• Public Toilet Map
  Visit National Public Toilet Map
• Travellers Aid Australia (support for older people and people with a disability)
  Phone (03) 9654 2600 or visit Travellers Aid Australia

Seniors advocacy groups

• Association of Independent Retirees
  Phone 1800 063 304 or visit Association of Independent Retirees
• Council on the Ageing Victoria
  Phone (03) 9654 4443 or visit Council on the Ageing
• Housing for the Aged Action Group
  Phone (03) 9654 7389 or visit Housing for the Aged Action Group
• National Seniors Australia
  Phone 1300 76 50 50 or visit National Seniors Australia
• Seniors Rights Victoria (SRV)
  Phone 1300 368 821 or visit Seniors Rights Victoria (SRV)

Seniors community groups

• Be Connected
  Phone 1300 795 897 or visit Be Connected
• Life Activities Clubs
  Phone (03) 9662 2930 or visit Life Activities Clubs
• Neighbourhood houses
  Visit Neighbourhood Houses Victoria
• Country Women's Association
  Visit Country Women's Association of Victoria website
• Men's Sheds
  Visit Victorian Men's Shed Association
• Universities of the Third Age
  Phone (03) 9670 3659 or visit U3A Network Victoria